Tag Archives: mobile marketer

QR Code scanning is emerging, SMS is the has-been. How do you determine value for your clients?

SMS sometimes get a bad rap. We’ve all seen those annoying “Text 1212121 TODAY to reveal the name of your true love!” And American Idol and other voting shows make use of SMS for viewers’ picks. These two prominent uses may have contributed to labeling SMS promotions as voter-based, trivial or old-fashioned.

And with increasing smartphone penetration and the advent of QR codes into the public eye, SMS may seem even more outdated. Why text when you can scan, tweet, message, post, blog, email, share — all from your phone?

So the question of the day is: Are QR Codes replacing SMS? Despite the obvious evidence, we say not yet — there’s still room for SMS.

Here’s what we found from Mobile Marketer.

Nowadays consumers cannot go a day without seeing a QR code – whether it is on a magazine page, billboard or bus shelter. In past years, SMS calls to actions were seen just about anywhere.

QR codes are still somewhat novel. With greater smartphone adoption, more users are able to (and want to) scan codes. And they have ample opportunity to do so. Increasingly, instead of incorporating SMS into their mobile strategies, many marketers are simply using QR codes to encourage users to visit a site.

But there are pros and cons to both campaigns. QR codes can lead to a number of things: mobile websites, video, giveaways, surveys, etc, but they don’t take feature phones into account. There is still a large portion of mobile users (over 60 percent) that don’t have a smartphone. These users can’t scan QR codes, but they can still use SMS services. SMS is the only non-voice way to reach the 234 million U.S. mobile subscribers, and, often, it’s much easier for a consumer to receive a text message than download a QR code scanner and scan a code. So, we say that SMS will stay relevant, even with the buzz of new technologies.

“SMS will be as strong as ever, but we will also see it placed alongside other mobile options like QR codes and the mobile Web. Offering multiple channels encourages engagement and campaign creativity, ultimately driving increased customer loyalty and overall revenue from mobile marketing campaigns.” —Doug Stovall, senior vice president of sales at Hipcricket, Kirkland, WA (via Mobile Marketer)

And it’s important to remember that mobile is shifting all the time. Already, there’s buzz around the web about a new technology called Near Field Communication, or NFC. Techies are excited about NFC’s capabilities to share information between an NFC-enabled device and an object equipped with an NFC chip. When this technology grows into its own, it could allow you to buy something by swiping your phone over it, or share schedules, contact info or maps with someone in a matter of milliseconds.

Currently, there aren’t many devices that can handle NFC communications (though it is rumored that the Windows Phone 8 will have NFC capabilities). And the even greater challenge is equipping objects — whether for retail or sharing purposes — with the NFC chip.

In the short term, marketers must learn to embrace new mobile media campaigns while remembering the value of previous ones. There will never be a time when all mobile users will have the same technological capabilities, so catering to the new and old can reach the widest number of users possible.

What are your thoughts on SMS campaigns? QR code campaigns? Have you seen good examples of both in action? Tell us below in the comments.

[image via Email Marketing Blog]

Information from eMarketer December 2011

Representing, on average, the number of minutes per day an adult consumer spends on each medium.

eMarketer is reporting that for the first time in history (well, at least since 2008), mobile use has passed print media use among adults. That’s a big deal, since it means it beats print and magazines combined. Where users spend 65 minutes a day on their mobile devices, they only spend about 44 minutes a day with paper goods.

But perhaps the more interesting takeaway from this data is  the rate of change. Mobile use is growing at an alarming rate—between 20 and 30 percent every year for the past four years. Internet has plateaued, with an increase of only 7 percent per year, and television/video has fluctuated from -1 percent change to about 4 percent change. Mobile is, by far, the fastest growing medium.

“Mobile phones are the one device people carry with them at all times, and although the usage might not be in a solid block of time, over the course of the day, we depend on it for so many things that the amount of media time with mobile devices continues to grow and outpace other media.”

-Noah Elkin, principal analyst at eMarketer, New York (via Mobile Marketer).

(It should be noted that this report does not account for multitasking. Users who simultaneously spend one hour watching TV and using their mobile device are billed at an hour each. And this survey by Razorfish & Yahoo! reports that 80 percent of respondents do just that.)

Mojaba Can Help Marketers Keep Clients Relevant

Consumers spend more time with media now than ever—and it’s clearly shifting to mobile. That 30 percent annual growth will only increase as smartphones become more prevalent, apps get smarter and mobile websites are more sophisticated.

Mojaba can help brands stay relevant during this mobile shift. By providing your clients with that sophisticated online presence, you can ensure that mobile users stay engaged on their devices—and that some of those 65 daily minutes are spent on your sites.